Returns Exchange & Policy
If I receive a faulty/damaged packaged product from Xpassphere Techno, what should I do in that
case?
Extensive quality checks are done during the packaging
and shipping process for our customers. In any case, if anything improper is
found with the delivered products by
Xpassphere Techno, you can contact our customer service and they will be
more than happy to assist you in reaching a resolution.
If the return is approved and the return process is
completed, the refund amount will be credited to your original mode of payment
within 7-10 business days.
Indian Customers:
If any product shipped to you is in faulty/damaged
condition, you are asked by us to e-mail the images of the faulty/damaged
packet as soon as you open the packet. Once we receive the damaged packet, we
will ship a duplicate order to you. In case the required product is out of
stock, a full refund will be initiated.
If I have to return the product ordered from Xpassphere Techno, how can I do that?
For Indian editions:
Anyways, if the product(s) purchased is no more required
by you, you can write to us in that regard on “email-id” within 48 hours (2
days) of obtaining the purchased order. You can also return the shipment, if
unopened, for a repayment or gift voucher for the same amount. However, in such
a condition, we regret to inform you that we would not be able to compensate
for the shipping charges spend by you.
